Major Difference between Call Centers and BPO Services
The smooth functioni ng of business requires one to pay equal attention to the core as well as non-core functions. However, managing both of them at equal lengths can be a tricky task. That is why outsourcing business becomes a mandatory aspect in the modern era where competition is up to the brim. To focus on the core functions of the business, outsourcing the non-core functions has become an essential step towards success. This leads every business on the doors of two major players in the outsourcing industry- BPO service provider and call center services . Usually, people believe that call center outsourcing and BPO are the same things. However, that is not true as there is a hairline difference between BPO outsourcing and call center. Though they both are connected, still are different and working aspects. Let us discuss the difference between Call center and BPO services to clear the air once and for all. What is BPO? BPO, also known as business process outs...